Call Us : 718-666-9848, 212-920-7641
My Taxi Ride Dispatch System International head quoters houses various departments, all of which contribute to My taxi Ride’s worldwide success. We have over 150 staff in place to ensure your company is running as smoothly as possible. Every element of My Taxi Ride Dispatch System is dedicated to helping your company reach its full potential.
Installation of the My Taxi Ride Dispatch System is executed with professionalism and without delay causing minimum disruption to your business. Our installation engineers and fitters are expertly trained to make your installation as easy as possible and follow a pre-arranged set of installation instructions which are countersigned by you, the customer, at each stage of the installation. The project manager will work with you to configure your system to work the way you want and will deliver on-site training to managers, operators and drivers. Our aim is to install your system with the minimum of disruption. We have the capacity (and experience) to install systems for companies with hundreds of cars in less than a two days.
Once your system has been installed and configured we train your operators and managers on how to use the booking and dispatch system. In addition, the managers will also be shown how to use the management and accounts package and how they can change system settings to adapt to your company’s growth and needs. My Taxi Ride Dispatch System has an ‘open architecture’ policy which permits system owners access to these important facilities – many companies do not. Your drivers will also be trained as soon as their vehicle has been fitted so that they can get to use the mobille applications straight away. We can also provide training at our Head Office or onsite. This is a good opportunity to take staff out of their working environment where they can be free from interruptions. Should you or your staff require any additional training it is possible to arrange further visits from our training staff.
At My Taxi Ride Dispatch System we believe that support isn’t just about answering the phone when things go wrong. What’s important is the speed at which we address and solve any issues, so that your business has the solid foundations to become successful and thrive. Our 24/7 Technical Support is delivered in three ways. The 24/7 Technical Support Helpline, Field-based Engineers and Mobile Data & Radio Equipment Repairs. Each department consists of experienced and highly skilled individuals, trained to deal with any issue no matter how complex. If a problem cannot be dealt with via our 24/7 Technical Support Help Line then one of our many proficient and experienced field-based engineers will be dispatched to your office to resolve the issue. We have a highly skilled and versatile team based at My Taxi Ride Dispatch System International HQ to deal with any faulty or damaged mobile applications and radio equipment. Be it general wear-and tear or driver ‘mishaps’, our Support Team is ready to help.
When an order is received from our customer the production team tests each component to ensure that it performs at its maximum capability. In addition, and because there are constant developments in technology, this team will also examine and thoroughly test sample products before we incorporate them into our system. You will only receive the very best from My Taxi Ride Dispatch System. To maintain the highest standards we design and manufacture most of the system components ourselves. This way we can ensure that the specifications of the hardware exactly match the requirements of our software so leading to a high degree of efficiency and reliability.